Intrinsic Training deliver the Highfield Level 2 Award Conflict Management qualifications ideal for anyone requiring conflict resolution training, particularly if they are customer facing in the workplace.
The Level 2 Award Conflict Management is also relevant to those who need to know how to prevent conflict situations arising and as a result of this training may feel more confident in being able to deal with such a situation before it escalates.

Learn how to confidently deal with disagreements at work, before they become bigger and more costly disputes.

Conflict at work can happen in any organisation. If  not dealt with disagreements can lead to resignations, dismissals and sickness absence. Conflict costs UK employers £28.5 billion each year – an average of over £1,000 for every employee.

Topics Include:

  • Communication is so important to solve problems and reduce the likelihood of conflict
  • How to communicate effectively and de-escalate conflict in emotive situations
  • The factors that influence human responses in conflict situations
     Conflict Management training at Intrinsic Training.

    Conflict Management training at Intrinsic Training.

  • How to assess and reduce risks in conflict situations
  • Good practice to follow after conflict situations.

Course Duration:

This course is one full day.

Assessment method
Examination through the completion of 30 multiple-choice questions. To pass and achieve
this qualification a score of at least 20 out of 30 to pass.
Examination duration is 1-hour.

When is the Next Course?

Intrinsic Training delivers the Highfield Level 2 Award Conflict Management qualifications regularly for individual employers on their own site ands regularly schedule open courses for individual employees. Please refer to our locations page.


Having passed the Highfield Level 2 Award Conflict Management qualification you might want to consider Highfield Level 3 Award Conflict Management qualification delivered by Intrinsic Training.

Further information contact Philip Wadsworth at Intrinsic Training Solutions by completing our easy to complete contact form leaving details of your specific enquiry.

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