What is the course about?
The Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.
Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learners with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be used to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.
This course is accredited by Highfield Qualifications.
Who is it for?
The Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Learn at your own pace anytime using our online platform
What will I study?
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
How will the course be delivered?
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Learner Management System (LMS) and work your way through the course, along with the scenarios that provide you with real-life context.
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
How will I be assessed?
Learners are assessed at the end of the course by multiple-choice questions.
No prior knowledge needed
What can I do next?
You could try another of our Business and Working Skills courses, such as Communication.