What is the course about?
This courses helps learners to understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.
This course is accredited by Highfield Qualifications.
Who is it for?
The course is useful for staff, managers and apprentices working within any business. It may be useful for any learner looking to gain a recognised level 2 qualification in customer service.
Learn at your own pace anytime using our online platform.
What will I study?
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints
How will the course be delivered?
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Simply log on to the Learner Management System (LMS) and work your way through the course, along with the scenarios that provide real-life context.
We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for your learners is stimulating and engaging content they’ll respond to and, most importantly, remember.
Key elements of our e-learning courses are:
- interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
How will I be assessed?
Learners are assessed at the end of the course by multiple-choice questions.
No prior knowledge needed.