COVID-19 Secure Retail


Learner details

What is the course about?

COVID-19 Secure Retail is aimed at managers and business owners with responsibility for the health and safety of employees in the retail sector. Returning to work and continuing our way of life is a growing concern among many people in these difficult times. We have developed our COVID-19 Secure for Retail course to help protect your staff and give them the confidence to carry out their daily duties while knowing how to prevent infection within a retail environment.

This course is accredited by Highfield Qualifications.

Who is it for?

This course is ideal for employees returning to a retail environment after working from home or being on furlough. This course covers preventing infection when working within retail and provides the necessary retail protocols to stay safe in relation to COVID-19.


40-60 minutes.


Learn at your own pace anytime using our online platform.

What will I study?

  • Coronavirus
  • Risk assessment
  • Getting to work
  • Common areas
  • Working with customers and colleagues
  • Cleaning
  • Face and body coverings
  • Handling deliveries
  • Accidents and incidents
  • Raising concerns
  • Working with customers
  • Handling goods
  • Fitting rooms
  • Handling money
  • POS
  • Managing queues

How will the course be delivered?

Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Simply log on to the Learner Management System (LMS) and work your way through the course, along with the scenarios that provide real-life context.

We make the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage learners. All of our e-learning uses interactive exercises and gaming combined with media-rich content, interactive scenarios, and relevant photography and illustrations. Content is provided by industry-leading experts. What that means for learners is stimulating and engaging content they’ll respond to and, most importantly, remember.

Key elements of our e-learning courses are:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style

How will I be assessed?

Learners are assessed at the end of the course by multiple-choice questions.

Entry requirements

No prior knowledge is needed.

What can I do next?

A related course such as COVID-19 Secure Office.